Talk to a human
We reply within two business days.
Write to support@properr.appInclude the listing link and the email you paid with — that way we can find your report quickly.
Common questions
Sign in with the same email you paid with and open the Listings page. If the report is still missing, email us — we put it back in your account as soon as we see your message, and within two business days at the latest.
Paste the direct page address from your browser bar (it starts with https:// and ends in a listing number). Links shared from a phone app often carry tracking code we cannot open.
Tell us what is missing and send the advert link: we check it ourselves and reply by email.
Cancel any time from your account page — you keep access until the period you paid for ends. Refunds within 30 days are handled by Paddle at paddle.net, or write to us and we arrange it.
Delete your account from the account page and everything goes with it: listings, reports and the payment records we hold.
Payment and invoice questions are also handled by Paddle, our Merchant of Record, at paddle.net.